FAQ

Please review our FAQ's

General

Can I switch tours?

Yes as long as we have a scheduled tour and space available we will surely let you move to another tour.  If tour fares are different we will apply your current fare paid and charge or refund accordingly.


Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


Do you charter boats?

Yes we do group and private charters to best fit your needs. Special occasions include but are not limited to birthdays, weddings, corporate incentives, fishing charters, burials at sea, etc.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


How do I redeem coupon?

If you have a promo code you can enter it online when making reservation.  If its a coupon please email a copy of coupon with the following information to lavaoceantours@gmail.com  Please include Names, Contact number, Email, Place you will be staying, How you hear about us


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Lava Hike Tours

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


What should I bring on Lava Hike Tour?

This tour is an extreme adventure, come prepared and enjoy a once in a lifetime experience.  Good footwear is a must and depending on where lava is we recommend sturdy boots that support you ankles.  A hearty lunch, plenty of snacks and 2-4 liters of water is suggested.  As for outerwear pants, long sleeved shirt, backpack and rain poncho if you like.  Gloves also are great to keep you safe when putting you hands down on the sharp lava.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Lava Boat Tours

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


What should I bring on Lava Boat Tour?

Be prepared for an ocean adventure, this tour is an open ocean journey to witness the birth of the earth.  The southeast waters of the Big Island are known to be choppy.   Its a good idea to bring a change of clothes for afterward with you in case you get sprayed during tour.  Dress is casual, leave the high heels at home you will be boarding via a 8ft painters ladder and a jacket is a great idea as well.  Slippers are fine and shoes are welcome as well.  We’ll have water onboard available during the tour.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Volcano Boat Tours

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


What about bad weather?

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Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Fishing Charters

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Whale Watching

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Waterfall & Dolphin Tours

Cancellation Policy?
    Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.

 


How often are there specials?

Like the title says specials, from time to time we offer special rates on tours depending on season.


Do I sign a waiver?

On all tours we require a release of liability waiver to be signed.  We want to provide you with the best overall adventure possible however there are risks associated with adventure tours.  Please read the waiver before signing and understand the risks associated with our tours.  Also make sure you can adhere to tour requirements.


When is full payment due?

All tours are paid in advance and you pay when you make your reservation


Night Manta Ray Snorkeling